How We Work and Our Commitments
Dore Digital always begins by listening and clarifying requirements, confirming concrete scopes in writing before implementation begins. Every engagement is backed by a 3-month warranty and responsive support.
6-Step Collaboration Process
Connect & Listen
Discuss your situation, existing foundations, and business goals; consultation is completely free.
Assessment & Digital Roadmap
Examine operational bottlenecks, identify missing capabilities, and propose a realistic roadmap.
Scope Finalization & Quote
Agree upon concrete deliverables, timelines, and costs transparently in writing.
Design & Delivery
Work in focused short phases, reviewing deliverables and incorporating feedback after each step.
Handover & Training
Deliver working software, complete operational documentation, and full root admin credentials.
Support & Partnership
3-month warranty, ongoing technical support, and partnership for subsequent growth milestones.
Digital Assessment & Roadmap
When to use: Ideal when you have active business operations but need clarity on digital bottlenecks before committing budget.
You prepare
Overview of current foundation; 3–6 month business goals; any resource or timeline constraints.
You receive
Synthesis of current state and gaps; recommended digital roadmap; itemized scopes ready for delivery.
Solution Delivery Package
When to use: Ideal when objectives are clear and you need custom infrastructure, operations software, or a website deployed.
Inputs needed
Assessment findings or equivalent brief; clearly written scope of what is and is not included; a designated client lead.
Handover
Working systems per signed scope; operating documentation; 100% data and admin ownership transferred to you.
Our Commitments
Deliverables, scopes, and investments are agreed upon in writing before work begins.
All data and administrative credentials belong entirely to your enterprise, fully handed over.
Strict compliance with Vietnamese personal data protection laws; happy to execute a non-disclosure agreement (NDA).
Clients track live delivery progress and review deliverables at every milestone.
Warranty & Support Policy
3-Month Free Warranty
Complimentary 3-month warranty after handover covering defects within agreed scope (excluding new feature requests, third-party outages, or unauthorized client modifications).
Official Support Channels
Inquiries handled via email hi@doredigital.com or phone 0247 100 0247 (Office hours).
Committed Response SLA
Guaranteed technical response times by severity level
Critical
Complete system outage
Emergency engineering response to restore system availability.
High
Major core function failure
Investigation and remediation plan provided promptly.
Normal
Minor bugs, usage inquiries
Detailed guidance and troubleshooting via email or telephone.
Post-Warranty Maintenance Plans
Following the 3-month warranty, businesses can select monthly or annual maintenance packages (including uptime monitoring, regular backups, security patches, and dedicated support hours). Contact us for a quote.
What We Do Not Do
Frequently Asked Questions about How We Work
Start with a Free Conversation
Connect with Dore Digital to evaluate where you stand and map out your realistic digital roadmap.